Took my 528i in for a faulty iDrive controller. I wanted to get it fixed before the warranty expired. While the car was there, the technician noticed that the car was exhibiting issues typically caused by faulty crankcase oil-separator. Hector called me and explained the situation and that the issue would be fixed under warranty. Great. Really appreciated them checking the car for this. I would definitely take my other BMWs there for service as well.
I appreciate they were able to quickly get my car repaired skillfully. They were great in protecting me and my car, especially during these stay at home times.
Amanda and Jeannie were awesome. Answered all of our questions and the whole process was seamless. Would highly recommend BMW of Escondido to everyone.
I had my 2013 328i in for a check engine light. Apparently a problem with my radiator that was under an extended warranty. Sweet! Hector was great, communicated the issue and plan to repair. Very friendly and welcoming. Thank you Hector.
Very good service, staff are very polite and courteous. If pricing for auto services could be lower, compatible to other places, it’ll bring in many more customers due to its excellent service. More customers, more volume, more jobs, potentially more sales for new cars too, it is all related.