I'd like to extend my sincere thank you to Hector for taking care of all my BMWs. He's extremely professional, courteous and always on top of his game. A definite asset to the BMW of Escondido service department. Thank you again, Hector.
Thanks to Ryan Littlefield, I am one happy customer. He found me the right vehicle that I wanted, and made the experience a pleasure. He never made me pressure, and I will do business with him again!
From the drop off to the return of our loaner car, the customer service was great! Things went quick & easy and our problem was diagnosed and repaired within a couple days. Plus, you get your vehicle back all cleaned up. A special thanks to Harrison for the smooth transition and communication during the process.
My service advisor Hector was very hospitable and knowledgeable about the services my vehicle needed. I enjoyed Hector keeping informed on the progress of my vehicle repairs, specially the video text messaging he provided to inform me of other issues they found on my vehicle.
We recently took our 2013 X5 into the service center with an engine malfunction-reduced power issue. We had the vehicle at another shop prior when the issue first occurred and got conflicting information on what they thought the cause was. Figured best to take to the dealership. The technicians at bmw escondido diagnosed down to the DME and then found that the part was on warranty. The customer service from the loaner department to our advisor was exceptional. Special shout out to Tanner Pierson who was our service agent and kept us informed during the entire process in this hard to diagnose issue. Car is back to normal and runs great now!
Always outstanding service and professionalism. The one thing I especially noticed this time was how well they washed the car. It didn't have a water mark or anything on it. Thanks again Harris, please pass along to the rest of the staff.