This is my second scheduled service at BMW of Escondido. Both were handled by Michael Duplessis who was very friendly and professional. This time I was given a courtesy BMW vehicle which very convenient as it allowed me to do my daily work instead of killing time at the service center.
Have had my 5 series serviced here during the past five years. Have owned BMWs in the US (IL, FL), France and Canada and can report that my dealings with this service dept staff are by far the best. Service rep Hector Analista is especially knowledgeable and explains clearly what needs to be serviced. Highly recommended.
I have been dealing with the Service Department at BMW Escondido for over 20 years. They have always given me outstanding service at a reasonable price. In addition, they are more knowledgable than any independent service facility so I always get any problem properly diagnosed and corrected the first time.
It was easy to set up my service appointment. I was greeted promptly dropping my car off at the service drive. Harris went over all work to be done to my car. Great customer service.
My service experience was excellent. Michael was friendly and made sure the shuttle driver was ready to get me to work within 5 minutes. Loved, Loved, Loved being greeted at the door by "Daisy", the most beautiful Bulldog! Was definitely the highlight of my morning. Nothing starts your day off better than a happy dog! Great work, great people and super atmosphere.... This dealership got it right !!!
What a really great experience. I have never bought from a luxury dealer before but I went to at least two before making my final decision to buy. This dealership was easily the best to work with. I want to feel special if I’m going to spend that kind of money on a vehicle and they were very attentive to all of my questions
Had a service (20,000 ml) performed on my BMW per the car’s display indication. Harris was very helpful and knowledgeable, explained what needed to be done clearly. No better place to go to maintain you car.
Leave Us A Review