New Hours of Operation for BMW During the Coronavirus Crisis

Service and Parts Department Hours

330 South Hale Avenue, Escondido CA 92029

10am to 6pm, Monday – Friday

Closed, Saturday – Sunday

Schedule Service Appointment

Order Parts Online

Sales Hours

1557 Auto Park Way, Escondido CA 92029

10am to 5pm, Monday – Saturday (Closed Sunday)

Our sales offices are open by appointment only.

Start your purchase online with us today!

Body Shop Hours

8am to 5pm, Monday – Friday

Closed, Saturday – Sunday

Schedule Body Shop Appointment

Purchase Online

  • If you want to start your purchase online, click this banner on any of our vehicles to work out your deal from the comfort of your home.
  • We offer virtual test drives, video chat through Zoom, increased chat service (not from an offsite call center!), and more.

Vehicle Account Questions

Upon request, BMW Financial may provide the following assistance. You will need to contact BMW Financial directly for this assistance, we are unable to make any changes to your account.

  • Two payments deferral(s) on impacted retail purchases
  • Two delayed payment(s) for impacted lease, BMW Select, or BMW Owner’s Choice accounts.
  • One waived late charge
  • Lease extensions

You can reach BMW Financial at 800-578-5000. Due to high call volumes at BMW Financial, we recommend using the secure messaging center in your BMW Financial Services Account login at

Lease Returns

  • If you leased your BMW from our dealership, please use to get in touch with us about your lease return.
  • If you did not lease your BMW from our dealership, we recommend you contact your originating BMW Center for assistance with your account. Have your account number or VIN handy when calling.
  • Alternatively, you can call BMW Financial Services directly at this time for any questions about your lease return or account. They can be reached at 800-578-5000. Have your account number or VIN handy when calling.
  • Your lease period may be extended up to 30 additional days. If you do extend your lease, your vehicle license and registration may be due and will not be reimbursed.

Transport and Shipping Accommodations

  • For vehicle service, we can pick up and return your vehicle within 20 miles at no cost. Please call us to make arrangements.
  • For vehicle purchases, we can deliver purchased vehicles directly to your door within 100 miles at no cost. Your client adviser will work with you on this directly to make it truly door-to-door.