How to Track Your Custom BMW Order

November 3rd, 2021 by

If you are one of the dozens of people a year who order a custom BMW from us,then you are probably wondering what the production process is from order creation and vehicle production status to vehicle delivery at destination port on the West Coast (after processing through customs) and then your garage. We want help make the process as simple and seamless as possible, so you can clean out your garage in anticipation for the big day. Below you will see a gallery of images as well as a laid out process that will show you how to login to the BMW website, how to track the order process, shipping schedules, plus a status update and the timeline of your order.

We went through this custom process as well (first with a BMW Genius, and then with a Sales Manager). As a dealership, it’s important to put yourself through the paces that you want your clients to go through, so you can rest assured that they’re getting the right BMW experience from start to finish. Setting aside port schedules, marine traffic, and delays at port, here is what can you expect when you custom order and receive delivery of a BMW from BMW of Escondido.

  1. We selected a car from one of our new vehicle inventory.
  2. For the video, it was a new BMW M240i xDrive Compact Performance Coupe with a custom paint color.
  3. For the images in this post, the BMW Genius chose a new BMW M5 (we have since received delivery).
  4. We customized every aspect of the design process, including the paint.

If you have any questions regarding a custom production order you placed with us, please call your BMW Client Advisor. Alternatively, you can call the BMW Genius Hotline at 1.844.4GENIUS (443-6487) for tracking assistance. In general, expect 4-5 weeks for BMW’s built in the USA (most X models) and 10 weeks for BMW’s built out of the USA to be delivered here on the West Coast. This timeline is from start of production, not from time of order placement. Special order requests may extend the production and shipping timeline (such as a BMW Individual item).

Log in to My BMW

Refer to the image gallery above if you need a visual!

If you’re a first-time BMW owner…

  1. Head to BMWUSA.com
  2. Select “Owners” in the menu and “Register for My BMW”
  3. Enter your information to set up an account.
  4. Once you click “Submit,” you will have to check your email to activate your BMW login.
  5. Once you open the email, select “My Garage”

If you’re a current BMW owner…

  1. Head to BMWUSA.com
  2. Select “Owners” in the menu and “Sign in to My BMW”
  3. Login with the username and password of the primary account holder
  4. Select “My Garage”

Adding your BMW for tracking

  1. Click “Track My BMW” on the top My Garage menu
  2. Click “Add a vehicle” in the middle of the page
  3. If you have the VIN already, add that, or click “Enter production number” instead
  4. Note: If you only have the production number, the specs on the tracking system may not be exact. This will update once the vehicle begins production.
  5. Once you add the vehicle, you can click “My Vehicles” on the My Garage menu, then “Track Status”
  6. This will bring up a timeline of the production events

Timeline of events with My BMW

  1. Order received
  2. Scheduled for production
  3. Production begins
  4. Exterior body assembly begins
  5. In the paint color booth
  6. Entering assembly line
  7. Assembly in progress at production plant
  8. Quality check
  9. Final assembly and finish production
  10. Ready for delivery transport for shipping companies
  11. Awaiting carrier assignment for shipping schedules
  12. Dispatched from factory for delivery (transit to port)
  13. At the major port for a long ride from the East Coast
  14. In transit to the West Coast to the port of destination
  15. At the dealership (without additional delays)
  16. Vehicle Delivery

If you’ve ever wondered how the BMW factories track the production orders internally, here is an “advanced” version of the simple 16 steps above. As a reminder, if you ever need more assistance, you can always call a BMW Genius for further assistance.

Advanced list of BMW factory status codes and their meanings:

  • 0 Order deleted by BMW
  • 17 Order not specified
  • 37 Order is at BMW NA
  • 87 Production Week Assigned
  • 97 Order sent to AG
  • 100 Order deleted by AG
  • 101 Error in data transmitted
  • 102 Special Order (no Prod Week)
  • 105 Order out of Prod. Period
  • 111 Order Accepted at AG
  • 112 Order scheduled for Production. Up to this point you can usually make changes to your order. Once it goes into the next status, 150, the vehicle is already on the assembly line and cannot be changed.
  • 150 Production Started
  • 151 Body Shop Started
  • 152 Paint Shop Started
  • 153 Assembly Started
  • 155 Production Completed
  • 160 Released to Distribution
  • 168 AG Stock
  • 170 Waiting Workshop
  • 172 Planned for Workshop
  • 174 Workshop Entry
  • 176 Workshop Complete
  • 180 Waiting for Export Dispatch
  • 181 Waiting for Domestic Dispatch
  • 182 Schedule for Carrier
  • 190 In transit to port of exit
  • 191 Returned to BMW AG
  • 193 Arrived at Port of Exit
  • 194 Selected for Shipment
  • 195 Shipped from Port of Exit
  • 196 Shipment Arrival