How to Track Your Custom BMW Order

November 28th, 2019 by

If you are one of the dozens of people a year who order a custom BMW from us, then you are probably wondering what the process is from order creation to vehicle delivery. We want help make the process as simple and seamless as possible, so you can clean out your garage in anticipation for the big day. Below you will see a gallery of images as well as a laid out process that will show you how to login to the BMW website, how to track the order process, and the timeline of your order.

We recently went through this process as well. As a dealership, it’s important to put yourself through the paces that you want your clients to go through, so you can rest assured that they’re getting the right BMW experience from start to finish.

  1. We selected a car from one of our new vehicle inventory.
  2. Of course it had to be a brand new M5.
  3. We customized every aspect of it, including the paint.
  4. When it was delivered, it was the car of our BMW dreams: a 2020 M5 Competition 4 Door.


If you have any questions regarding an order you placed with us, please call your Client Advisor. Alternatively, you can call the BMW Genius Hotline at 1.844.4GENIUS (443-6487) for tracking assistance. In general, expect 4-5 weeks for BMW’s built in the USA (most X models) and 10 weeks for BMW’s built out of the USA. This timeline is from start of production, not from time of order placement. Special order requests may extend the timeline (such as a BMW Individual item).

Log in to My BMW

Refer to the image gallery above if you need a visual!

If you’re a first-time BMW owner…

  1. Head to
  2. Select “Owners” in the menu and “Register for My BMW”
  3. Enter your information to set up an account.
  4. Once you click “Submit,” you will have to check your email to activate your BMW login.
  5. Once you open the email, select “My Garage”

If you’re a current BMW owner…

  1. Head to
  2. Select “Owners” in the menu and “Sign in to My BMW”
  3. Login with the username and password of the primary account holder
  4. Select “My Garage”

Adding your BMW for tracking

  1. Click “Track My BMW” on the top My Garage menu
  2. Click “Add a vehicle” in the middle of the page
  3. If you have the VIN already, add that, or click “Enter production number” instead
  4. Note: If you only have the production number, the specs on the tracking system may not be exact. This will update once the vehicle begins production.
  5. Once you add the vehicle, you can click “My Vehicles” on the My Garage menu, then “Track Status”
  6. This will bring up a timeline of the production events

Timeline of events with My BMW

  1. Order received
  2. Scheduled for production
  3. Production begins
  4. Exterior body assembly begins
  5. In the paint booth
  6. Entering assembly line
  7. Assembly in progress
  8. Quality check
  9. Final assembly
  10. Ready for transport
  11. Awaiting carrier assignment
  12. Dispatched from factory
  13. At the port
  14. In transit
  15. At the dealership
  16. Vehicle delivered

If you’ve ever wondered how the BMW factories track the orders internally, here is an “advanced” version of the simple 16 steps above. 

Advanced list of BMW factory status codes and their meanings:

  • 0 Order deleted by BMW
  • 17 Order not specified
  • 37 Order is at BMW NA
  • 87 Production Week Assigned
  • 97 Order sent to AG
  • 100 Order deleted by AG
  • 101 Error in data transmitted
  • 102 Special Order (no Prod Week)
  • 105 Order out of Prod. Period
  • 111 Order Accepted at AG
  • 112 Order scheduled for Production. Up to this point you can usually make changes to your order. Once it goes into the next status, 150, the vehicle is already on the assembly line and cannot be changed.
  • 150 Production Started
  • 151 Body Shop Started
  • 152 Paint Shop Started
  • 153 Assembly Started
  • 155 Production Completed
  • 160 Released to Distribution
  • 168 AG Stock
  • 170 Waiting Workshop
  • 172 Planned for Workshop
  • 174 Workshop Entry
  • 176 Workshop Complete
  • 180 Waiting for Export Dispatch
  • 181 Waiting for Domestic Dispatch
  • 182 Schedule for Carrier
  • 190 In transit to port of exit
  • 191 Returned to BMW AG
  • 193 Arrived at Port of Exit
  • 194 Selected for Shipment
  • 195 Shipped from Port of Exit
  • 196 Shipment Arrival